Our Journey
Behind every piece is a story worth telling — a promise, a milestone, a quiet moment made permanent.We craft with intention, choosing materials and details that honour that story.The result is jewellery that doesn't just decorate, but belongs to you.
Certified Quality
Every piece of Reeva jewellery is IGI or
BIS certified — so you always know exactly
what you're wearing.
Ethically Sourced
We partner only with responsible suppliers
and offer lab-grown diamond options for the
conscious buyer.
Crafted with Love
From concept to creation, every Reeva piece
is designed and inspected with the highest standards of quality and care.
She knows her heart and trusts her instincts. A timeless blend of modern confidence and quiet elegance. She moves through the world with grace and purpose — celebrating every milestone, every quiet moment, every story worth telling. For her, jewellery is not just an adornment. It is an expression of who she is, where she has been, and the beauty she carries within. She is the Reeva Woman.
An ode to India
A place where traditions and modernity thrive together. Where centuries old heritage shapes the way we create and is reimagined for modern times in our craft. India's qisse, kahaniyaan, our arts, literature, and philosophies that speak to the soul, dwell in our jewels and forge a deep connection with all our five senses! These legacies have inspired our jewels that will fill you with enchantment, and make the legends come alive as you feel the artistry in your very soul!
1. What is the Sales Return Policy?
Reeva offers a No Question Asked Return Policy within the specified return period, allowing customers to request a return for a product of equal or higher value, subject to availability.
2. What is the timeframe for initiating a return?
Jewellery must be returned within 15 days of purchase. Gold Coins & Bars must be returned within 2 days of purchase.
3. What are the conditions & documents required to return products to Reeva?
Jewellery must be in its original condition, without any tampering, alteration, misuse, breakage, mishandling, chemical exposure, or repairs. Customers must present the original Tax Invoice or Certificate of Authenticity.
4. Can someone else return a product on behalf of the original customer?
Yes, an authorized representative can return a product with an authorization letter from the original customer, including proof of identity as specified in the detailed policy.
5. How are the returns processed?
Returns are issued in the form of a Credit Note equivalent to the Net Bill Value of the original purchase.
6. Are there any non-returnable items?
Certain items such as customized or personalized products, and solitaires of weight higher than 2 Carat are non returnable.
7. Can I get a money back or cash refund against a Sales Return?
No, a Sales Return can be exchanged against a purchase of another product from the store of equal or higher value.
8. What is the process for damaged or defective items?
Customers must report damaged or defective items within 15 days of purchase. Reeva reserves the right to inspect and determine the appropriate resolution, which may include return, replacement, exchange, or repair.
9. How can I contact Reeva regarding returns?
Customers can visit Reeva Stores or call our customer service team at 1800-210-8383.
10. Where can customers seek sales return from Reeva?
Customers can seek sales return from any Reeva store across India.
This FAQ summarizes key points from Reeva Sales Return Policy to provide clarity and guidance to customers. For further details, please refer to the complete policy available on our website or contact our customer service team.
1. What is the timeframe for initiating an exchange?
Jewellery can be exchanged after 15 days from the date of purchase. Exchange of Gold Coins & Bars must be initiated after 2 days of purchase.
2. What are the conditions for exchanging jewellery under Reeva Exchange Programme (IEP)?
Jewellery must have been purchased from Reeva and accompanied by the original Tax Invoice or Certificate of Authenticity to be eligible for exchange.
3. Can someone else exchange a product on behalf of the original customer?
Yes, an authorized representative can exchange a product by signing the Reeva Exchange/Buyback Programme Request Form.
4. How is the exchange value determined?
The exchange value is determined based on prevailing rates of metals and stones at the time of exchange, considering the net weight of metal and stones brought for exchange. Discounts offered during the original purchase are deducted from this value, while making charges and taxes are not considered.
5. How is the exchange value provided to customers?
Exchanges are issued in the form of a Credit Note equivalent to the determined exchange value of the jewellery, valid for 30 days from the date of issuance.
6. Can a customer get a money back or cash refund against the Reeva Exchange Programme (IEP)?
No, Products brought for IEP can’t be exchanged against a Cash Refund.
7. What items are excluded from exchange?
Non-exchangeable items include fixed price products, solitaires higher than 2 carats.
8. What is the process for damaged or defective items brought for exchange?
Reeva reserves the right to inspect items and determine exchange eligibility. Items with variations from the Certificate of Authenticity undergo quality inspection, with evaluation results shared within 7 days at the customer’s risk.
9. How can I contact Reeva regarding exchanges or other inquiries?
For inquiries about exchanges, buybacks, refunds, or other matters, please contact our customer service team at 1800-210-8383.
10. What are the additional requirements for exchanges involving Rs. 2.0 L or more?
Customers must provide a self-attested PAN Card copy and be physically available to complete the exchange transaction.
1. What is the duration of the Reeva Warranty?
The Reeva Warranty is valid for one year from the date of purchase.
2. What does the Reeva Warranty cover?
It covers manufacturing defects and pre-existing damage to precious metals due to faulty setting.
3. What are the exclusions to the Reeva Warranty?
Exclusions include damage due to failure to follow Reeva Jewellery Care instructions, natural decay of materials under certain circumstances, customized designs of delicate nature informed at the time of order, accidents, misuse, or alterations made by a third party.
4. How does Reeva handle repairs or replacements under warranty?
Reeva will repair the defective item free of labor cost during the warranty period. If repair isn't possible, they will replace it with a similar item. If neither repair nor replacement is feasible, Reeva will refund the customer based on similar gold and stone quality and weight.
5. What documents are required for a warranty claim?
Customers need to provide the original Tax Invoice, Certificate of Authenticity, and Warranty Certificate when making a warranty claim.
6. Is the Reeva Warranty transferable?
Yes, the warranty can be transferred to another owner if the jewellery is gifted. The new owner must produce the original Tax Invoice and Certificate of Authenticity. For claims as a done (a person who receives the gift), KYC documents like photo ID proof and address proof are required.
7. What actions void the Reeva Warranty?
Unauthorized repairs or alterations to the jewellery will void the existing warranty.
8. How can customers file a warranty claim?
Customers should visit the Reeva Store where the jewellery was originally purchased, provide the defective jewellery, broken parts (if any), Tax Invoice, and Certificate of Authenticity. Customers will be issued a Jewellery Service Form and informed about repair/replacement timelines.
9. What should customers keep in mind about the Reeva Warranty?
Customers should review the warranty terms before purchase to understand coverage, limitations, and requirements. It's essential to keep all relevant documentation for future warranty claims.
