Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are custom or engraved pieces returnable?
Custom, personalized, or engraved pieces are final sale and cannot be returned or exchanged, since they're made specifically for you.
Is the gold used real, and what purity is it?
Yes, all our gold jewelry is genuine and hallmarked. Purity (14K, 18K, 22K, etc.) is listed on each product page under specifications.
Are your diamonds natural or lab-grown?
We offer both, and this is clearly labeled on each product page along with the diamond's origin, clarity, color grade, and cut.
Do your diamonds come with a certificate?
Yes, diamonds above a certain carat weight come with a certificate from a recognized gemological lab. The certificate is included with your order and details are visible on the product page.
Will the color/finish look exactly like the photos?
We photograph products under standardized lighting to represent color as accurately as possible, but slight variations can occur due to screen settings and natural variation in gemstones.
How do I contact customer support?
You can reach us via the Contact Us page, email, or live chat during business hours. We aim to respond within 24 hours.
Is my personal and payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways, and we never store your full card details.
Do you ship internationally?
Yes, we currently ship to customers in India and the United States. Shipping options and delivery times are shown at checkout based on your location.
How long will my order take to arrive?
Orders within India typically arrive in 3–5 business days. US orders typically arrive in 7–10 business days. Custom or made-to-order pieces may take longer — the estimated delivery window is shown on the product page.
Is my package insured during shipping?
Yes, all orders are insured in transit at no extra cost to you. If a package arrives damaged or tampered with, contact us within 48 hours with photos of the packaging.
What is your return policy?
We accept returns within [X] days of delivery, provided the item is unused, in its original packaging, and accompanied by the original invoice and certificate (if applicable).
How do I initiate a return or exchange?
Go to "Orders" in your account, select the item, and choose Return or Exchange. You can also reach out to our support team for assistance.